Responsibilities:
- Hardware Support
Imaging and deployment of laptop, iPad, and iPhone.
Basic troubleshooting and issue resolution. - Software support
Installation of OS updates / patches, including firmware and drivers.
Updating security patches of standard and end-point applications. - Other Responsibilities
Documenting procedures and knowledge base articles.
Maintaining asset inventory (if required by customer).Collaborating with IT Teams to ensure seamless service delivery.
Participating in continual improvement of services
Requirements:
- Pursuing a diploma in IT or relevant
- Knowledge of Workplace / End-User / Desktop domain skills
- Operating Systems: Windows 10/11, MacOS, iOS, Android
- Microsoft Office 365 (Outlook, Teams, OneDrive, Excel, Word)
- Basic hardware troubleshooting, imaging, setup, and deployment: PC (desktop and laptop), iMac, MacBook