At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

The ServiceNow Practice Delivery Manager – BeNeLux holds end-to-end accountability for the performance of our ServiceNow consulting practice: P&L responsibility, capability strategy and go-to-market alignment.

This role is central to accelerating the growth of ServiceNow consulting business across Belgium, the Netherlands and Luxembourg, strengthening collaboration with Global Delivery Centers, and ensuring scalable, efficient, and profitable delivery. The role operates within the Delivery organization, reporting jointly to the Head of Practice ServiceNow BeNeLux and the Head of Delivery, and works closely with Sales teams and other Practices.

Key Responsibilities

People Leadership & Capability Development

• Own people management and talent development for the ServiceNow consulting team, ensuring a strong skills pipeline aligned to market and customer demand.
• Define capability development priorities (skills, certifications, roles) based on business strategy, go-to-market needs, and future demand.
• Drive standardization of roles, skills, and delivery models across the practice to improve scalability and efficiency.
• Coach and develop the team with a balance of constructive challenge and support, giving honest, actionable feedback that people can act on.

P&L & Financial Performance

• Hold overall P&L responsibility for the ServiceNow consulting practice in BeNeLux.
• Drive cost optimization, margin improvement, and revenue growth across consulting services and implementation projects.
• Optimize the mix between local consultants and Global Delivery Centers to ensure competitive pricing and sustainable margins.

Market Growth & Go-To-Market

• Actively support and shape go-to-market strategies for ServiceNow offerings in the BeNeLux.
• Work closely with Sales to position ServiceNow consulting services, define value propositions, and support complex deals.
• Play an active role in pre-sales, including solution shaping, pricing strategy, staffing models, and customer presentations.

Delivery Excellence & Customer Engagement

• Ensure consistent delivery quality, customer satisfaction, and repeat business across all ServiceNow engagements.
• Establish structured mechanisms to gather and act on regular customer feedback. 
• Drive continuous improvement in delivery processes, tooling, and collaboration across practices.

Organizational & Stakeholder Alignment

• Work closely with the Head of Practice ServiceNow and Head of Delivery, aligning strategy, execution, and priorities.
• Ensure strong collaboration with other practices and the broader sales community to deliver integrated customer solutions.
• Strengthen relationships with Global Delivery Centers to improve efficiency, quality, and knowledge sharing.

Lead the people. Own the P&L. Shape the growth. We're looking for a ServiceNow Practice Delivery Manager for BeNeLux who leads by making the team stronger and who's ready to turn a growing practice into a high-performing one. If that's you, apply now!