At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

As a ServiceNow Architect, you will be responsible for the end-to-end solution architecture of the Now Platform for our customers. You will ensure alignment across processes, data, integrations and platform decisions. You will promote standardisation, platform consistency and an out-of-the-box approach wherever possible.

You will act as a trusted and knowledgeable partner to customers and delivery teams, helping them make decisions that are scalable, maintainable and future-proof. You will encourage the adoption of out-of-the-box functionality and help rationalise customisations to ensure solutions remain scalable and easy to maintain.

This role offers the opportunity to take a leading position within the Dutch ServiceNow practice, with a focus on delivery quality, consistent architectural decision-making and the continued professionalisation of our approach.

Fujitsu invests in learning and certification through ServiceNow University, including through our Enterprise Training Agreement (ETA)*.

What will you do?

• Design and oversee the solution architecture for ServiceNow implementations and enhancement programmes, with a strong focus on ITSM.

• Advise customers on platform decisions, best practices, standardisation and limiting unnecessary customisation.

• Define and embed architecture principles and guardrails for integrations, data, security, performance and lifecycle management.

• Define and embed development and quality standards, guardrails and reusable patterns for delivery teams.

• Collaborate closely with onshore and nearshore delivery teams to ensure quality, consistency and reusability.

• Support presales activities by providing solution input, challenging scope and risks where required, and substantiating high-level effort estimates.

• Provide architectural direction and governance for integrations and more complex platform challenges, including support with root cause analysis where architectural expertise is required.

• Maintain a healthy balance between business value, technical feasibility and long-term maintainability.

Required experience and skills

• At least seven years of ServiceNow experience, including demonstrable experience in lead or architect roles within complex environments.

• Strong knowledge of platform architecture, integration patterns, data architecture and governance.

• Demonstrable experience with out-of-the-box implementations and reducing unnecessary customisation.

• Demonstrable experience creating a roadmap or architectural vision and translating it into actionable steps for teams and stakeholders.

• Strong stakeholder management and influencing skills, with the ability to challenge assumptions constructively.

• Experience working in distributed delivery models and collaborating with nearshore teams.

Required certifications

• ServiceNow CIS – IT Service Management (ITSM)

• ServiceNow Data Foundations, or a commitment to obtain this certification within an agreed timeframe after joining.

Desirable

• At least one additional CIS certification, preferably CSM, HRSD or SPM.

• ITIL® 4 Foundation.

• ServiceNow CAD – Certified Application Developer.

• ServiceNow CTA – Certified Technical Architect.

• Experience with additional ServiceNow modules beyond ITSM, such as CSM, HRSD and/or SPM, in addition to relevant certification or knowledge.

• Experience with ServiceNow AI capabilities, such as Now Assist and/or Predictive Intelligence.

• Relevant AI training or micro-credentials through ServiceNow University, such as the Now Assist or Predictive Intelligence micro-certifications.

* Access to ServiceNow University through the ETA is available for as long as Fujitsu maintains an active agreement with ServiceNow.