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Delivery Executive - SAP Practice
Fujitsu is seeking an experienced Delivery Executive to join our growing North American SAP Practice. The successful candidate will provide delivery leadership across a portfolio of projects and Application Management Services (AMS) engagements spanning one or more client accounts, with accountability for contractual commitments, SLAs, financial performance, delivery excellence, and customer expectations.
Strong, demonstrated experience in business applications delivery and management is required, with SAP experience strongly preferred.
- Workstyle: Remote - Candidates may be based anywhere in the United States.
- Fulltime - Consultants will become fulltime/regular employees of Fujitsu North America's Consulting Team
- Travel: Travel to customer locations as required for business meetings, customer engagement, and delivery oversight.
Delivery Execution and Operational Excellence
- Own Delivery Excellence and project-specific delivery management across assigned engagements.
- Ensure delivery in accordance with project plans, SLAs, contractual requirements, quality standards, and agreed milestones.
- Conduct project reviews and oversee resource planning, budgets, risks, issue resolution, and overall delivery performance.
- Provide hands-on direction to Project Managers on task assignments, staffing, milestone tracking, utilization, and delivery execution.
- Drive operational metrics and provide delivery performance inputs to Delivery Account Teams.
- Ensure delivery to planned margins through effective cost management, smart-shoring strategies, optimal delivery pyramid ratios, and cost reduction initiatives.
- Forecast resource costs for existing projects and share financial inputs with Delivery Account Teams.
- Align delivery expectations and commitments with Global Delivery Center (GDC) leadership.
- Collaborate with internal Fujitsu teams to secure required organizational support.
- Manage resource requirements in partnership with Talent Acquisition, Recruiting, and Resourcing teams.
Customer Satisfaction and Relationship Management
- Drive customer satisfaction through consistent delivery performance and proactive communication.
- Maintain regular communication and check-ins with client stakeholders to strengthen relationships.
- Serve as the primary point of contact for program- and project-specific delivery escalations.
- Support the Account Team and Client Executive (CE) in addressing technical queries and resolving customer escalations.
Delivery Governance and Financial Management
- Lead governance activities for delivery projects and support Delivery Account Teams in account-level governance.
- Coordinate with Solution Architects (SAs), Enterprise Architects (EAs), and Delivery Account Teams for technical onboarding and solution knowledge transfer.
- Oversee resource onboarding, role and responsibility assignments, and identification of training needs.
- Develop delivery plans aligned with overall program and project plans.
- Prepare and present delivery updates, performance metrics, risks, and issues during customer Management
- Business Reviews (MBRs) and Quarterly Business Reviews (QBRs).
- Manage Business Unit expense approvals in accordance with established policies.
- Provide backup support for invoice validation and collection follow-ups when required.
People Management and Talent Development
- Build engagement with assigned team members through regular communication and feedback.
- Maintain high team morale and proactively address people-related issues across project teams.
- Identify and develop high-potential talent across technical, business, and leadership areas.
- Recognize and reward high performers and team achievements.
- Proactively identify retention risks among critical talent and seek appropriate approvals for retention plans.
Key Success Measures
- Delivery performance against contractual commitments, project milestones, and SLAs.
- Customer satisfaction and effective escalation resolution.
- Achievement of planned margins, cost targets, and resource utilization objectives.
- Effective governance, financial forecasting, and resource management.
- Team engagement, talent development, and retention of critical resources.
| As of the date of this posting, a good faith estimate of the current pay scale for this position is: • $182,720 to $255,808 USD Placement in the range depends on several factors such as experience and skills and may change over time. Additionally, this role may be eligible for an annual bonus, which is based on individual We comply with all applicable minimum wage laws. Benefits available include: • Medical, vision, and dental insurance, • Life insurance, • Short-term and long-term disability insurance, • 401k • Paid Time Off • Any leave required under federal, state, or local law, as applicable, such as leave under the Colorado Healthy Families and Workplaces Act. Benefits are subject to vesting and eligibility requirements. Applications are being accepted on an ongoing basis. |
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We believe that everyone has something to contribute, and we are committed to creating a workplace where everyone can reach their full potential.
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