Purpose
The Consulting Manager will be responsible for the day to day management of staff including skills enhancement, performance management and maximising retention whilst providing quality and cost-effective service delivery to the client, ensuring all contractual requirements are met to the highest standards whilst and acting as the key point of contact and further developing the partnership.
Responsibilities
- Supervise and manage allocated team members across various accounts.
- Conduct performance management and skills enhancement activities for allocated team members in conjunction with People & Culture.
- Perform resource allocation of team members within the defined division/business unit or region under the direction from the General Manager.
- Provide input in formulating and fine-tuning overall service delivery and resource strategy under the direction from the General Manager.
- Assist with recruiting, training and motivating staff in accordance with People Operations guidelines.
- Support the transition of projects from the project delivery team to the ongoing engineering team.
- Responsible for the ongoing service delivery within the allocated accounts including acting as the primary contact for assigned service-based engagements.
- Manage the day-to-day work of delivery and support on service-based engagement in accordance with contracted terms.
- Manage and monitor budget by tracking and approving expenditures in accordance with Fujitsu authorised delegation controls.
- Manage relationships between the client and delivery resources on a regular basis, including contractors, delivery sites, local field services, engineering, and supplier groups
- Ensure the provision of all IT services delivered to clients within the division/region are moving continually towards best practice with respect to cost, quality and service, liaising with Consulting and Operations as required.
- Regular reporting on actual performance and forecast, with variance analyses and revised projections
- Assist the ACT account executives team with identifying new leads and securing new opportunities
- AGSVA NV1 clearance minimum, NV2 preferred.
Skills and Experience
- People management processes and leadership skills, together with sound understanding of professional standards such as but not limited to the code of conduct and internal policies.
- Motivational and persuasive skills, and the ability to negotiate complex situations with staff and senior management.
- Understanding of business requirements and IT deliverables required by the division/region or outgoing projects.
- Well-developed project management and governance skills.
- Budgetary formulation and control abilities.
- 3+ years managerial experience, or experience in managing the delivery of services pertaining to ongoing service-based engagements.
- Relevant tertiary qualifications or be working towards them.
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Why Fujitsu?
Commitment to Diversity, Equity and Inclusion As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity and inclusion strategy, we welcome applications from women and gender diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; and veterans and emergency responders. Applicants who identify as transgender or gender diverse can contact careersapac@fujitsu.com for a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. Research suggests that women and other people in underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.
Due to the inherent requirements of the role, candidates must be Australian Citizens and hold a Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT). Search Firm Representatives - PLEASE READ Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team. |