At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Description - 

Required Qualifications & Experience

• Any Graduate (Japanese language qualification preferred)
• 6 to 9 years of relevant IT Operations / Service Delivery experience
• Proficiency in Japanese language (JLPT N2 or above)
• ITIL certified with a strong understanding of IT Service Management (ITSM) and IT operations
• Good knowledge of Microsoft Office applications
• Excellent communication, coordination, interpersonal, and presentation skills
• Experience in vendor management, reporting, and operational metrics/KPI management
• Experience in people management, team leadership, and workforce planning
• Ability to prepare and manage Work Breakdown Structures (WBS), resource schedules, and project plans
• PMP certification will be an added advantage
• Willingness to work in a 24x7 rotational shift environment from the Chennai office
• Extensive experience working with Japanese clients and stakeholders
• Experience in project transition, service transition, and knowledge transfer activities
• Strong understanding of end-to-end project delivery and operational governance

Key Responsibilities

• Lead BAU (Business As Usual) and operational delivery activities
• Manage customer communications, negotiations, and stakeholder expectations
• Drive vendor governance and service performance management
• Perform resource planning, allocation, and scheduling to ensure optimal service delivery
• Ensure efficient execution and stabilization of transitioned services
• Track, analyse, and present operational metrics, KPIs, and management reports
• Mentor, groom, and develop team members to enhance operational capabilities
• Identify operational improvements and drive service excellence initiatives

Technical Skills

• Strong understanding of IT infrastructure and support operations
• Experience in service delivery, incident management, problem management, and change management processes
• Good to have hands-on experience or knowledge of:
• Windows Administration
• Linux Administration

Preferred Attributes

• Strong leadership and people management capabilities
• Excellent customer negotiation and stakeholder management skills
• Ability to manage multiple projects, priorities, and cross-functional teams
• Strong analytical, planning, and decision-making abilities
• Experience working in multicultural and Japanese client-facing environments
• Proven ability to drive operational excellence and continuous improvement