Job Description
Service Desk Expert
Job Location:
Chennai
Location Flexibility:
Primary Location Only
Req Id:
4391
Posting Start Date:
12/9/25
- Provide Level-1.5 technical support for supported desktops, laptops, and peripherals. This includes the following activities: Installing, supporting, and troubleshooting approved computing software
- Provide troubleshooting for supported hardware and escalate when local support is required Correctly route incidents and requests in a timely manner to proper support tiers
- Provide support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN) Exercises judgment with defined procedures and practices to determine appropriate action
- Demonstrate good judgment in selecting methods and techniques for obtaining solutions Uses skills as an experienced professional with an understanding of industry practices, company policies, and procedures
- Recommend hardware and software solutions when applicable
- Work within team to assist coworkers in discussions regarding client support Ability to work on call after hours if required Communicate effectively with multiple customers and co-workers. This includes consulting with the multiple tiers of support including, but not limited to, Service Desktop and Desktop Teams
- Able to communicate technical information to both technical and non-technical personnel Provide Case status updates to management and end-users Provide phone support and diagnostics to remote customers.
- Mandatory Skill: Good Communication, Voice Support, Shift Time 6.00 pm to 3.00 am IST , Day light saving 7.00 pm to 4.00 am (US Shift timings.)
Relocation Supported:
No
Visa Sponsorship Approved:
No