At Fujitsu, we are driven by our purpose to make the world more sustainable by building trust in society through innovation.

We have been a pioneer in technology and innovation for over 80 years, and we are committed to using our expertise to help businesses and organizations transform for the digital age. We believe that digital transformation is essential to creating a more sustainable future. That's why we are working with our customers to develop solutions that can help them reduce their environmental impact, improve their efficiency, and create a more equitable society.

We are committed to contributing to the United Nations Sustainable Development Goals (SDGs). These goals are a blueprint for a better future for all, and we believe that technology can play a vital role in achieving them.

If you share our passion for making a meaningful impact on the world, we invite you to join our global family of 130,000 employees spanning more than 50 countries. We are a diverse workforce, and we offer a wide range of opportunities for you to grow and develop your career.

Together, we can create a more sustainable future for all.

Senior Specialist

Specific duties include but are not limited to the following:

• Primary responsibility is user support and customer service. Being present and available to clients requiring assistance in executing the process
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures accurately.
• Become familiar with helpdesk policies and services.
• Become familiar with the various stake holders.
• Other duties as assigned by the Service Manager.
• Guide and mentor junior team members

General Requirements:

• Fluent Japanese speaking ability. Need to communicate daily with Japanese customer.
• Excellent oral and written communication skills in Japanese.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Ability to provide support over the phone, good phone skills, professional demeanour, previous customer service experience strongly desired.
• Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Creativity. Ability to think around problems and come up with creative solutions is helpful.
• Ability to work with or without direct supervision.
• Ability to mentor, guide junior members and run the show in absence of team lead and SDM.