At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Specific duties include but are not limited to the following:

Japanese Bilingual N3 and above FJ08

• Primary responsibility is user support and customer service. Being present and available to clients requiring assistance in executing the process
• Respond to questions from all emails and callers.
• Become familiar with each client and their respective applications.
• Learn fundamental operations of commonly used software, hardware, and other equipment.
• Follow standard Service Desk operating procedures accurately.
• Become familiar with helpdesk policies and services.
• Become familiar with the various stake holders.
• Other duties as assigned by the Service Manager.
• Guide and mentor junior team members

General Requirements:

• Fluent Japanese speaking ability. Need to communicate daily with Japanese customer.
• Excellent oral and written communication skills in Japanese.
• Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others.
• Ability to utilize the applications for Microsoft Office for support, reporting and documentation.
• Ability to provide support over the phone, good phone skills, professional demeanour, previous customer service experience strongly desired.
• Good problem-solving skills: ability to visualize a problem or situation and think abstractly to solve it.
• Ability to handle constantly changing flow of traffic; remain productive during slow times, be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations.
• Creativity. Ability to think around problems and come up with creative solutions is helpful.
• Ability to work with or without direct supervision.
• Ability to mentor, guide junior members and run the show in absence of team lead and SDM.