Role Purpse

To support business operations by providing bilingual assistance in Japanese and English, focusing on translation, documentation, and direct collaboration with global counterparts - especially teams based in Japan. The role ensures smooth communication, accurate process documentation, and contributes to operational efficiency in a hybrid work setup aligned with Japan business hours.

Key Accountabilities

•    Translate between Japanese and English (JP–EN / EN–JP)
•    Able to create Standard Operating Procedures with minimal supervision
•    Use Microsoft Office tools (Excel, PowerPoint, Word) proficiently
•    Communicate effectively in both Japanese and English
•    Work with global counterparts, especially teams based in Japan with less supervision
•    Participating in project activities to improve bilingual skills in a fun and engaging way
•    Able to manage customers’ concerns or queries
•    A members should have 1-3 years of experience directly working with Japanese customers.
•    Open mindset to adopt new and advance technologies.


Qualifications  (Skills, Knowledge and experience)

•    At least with N3 JLPT certification or above language skills (certification is an advantage)
•    Any Graduate
•    Strong communication skills
•    Good analytical skills and logical thinking mindset
•    Good attitude, problem-solving ability, and global mindset
•    Having good knowledge of MS Office and advance excel skills
•    Good to have Power Automate or Power BI knowledge