At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

JD-FJ10
1)Language & Communication
Proficient in Japanese (JLPT N2/N3 or higher) and English for business communication.
Handle customer interactions, escalations, and stakeholder communications in both languages.
Translate and interpret technical and business documents accurately.2)Operational Excellence
Conduct Root Cause Analysis (RCA) and prepare bilingual reports with actionable insights.
Drive continuous improvement initiatives across service delivery processes.
Monitor KPIs and SLAs, ensuring timely and quality delivery of services.3)Documentation & Tools
Create and maintain bilingual SOPs, process maps, and training materials.
Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data visualization tools is a plus.4)Project & People Management
Manage end-to-end project deliverables, including planning, execution, and closure.
Lead cross-functional teams, mentor junior staff, and support career development.
Conduct training sessions and workshops for skill enhancement and process awareness.5)Strategic & Business Alignment
Collaborate with senior leadership to align service delivery with business goals.
Identify opportunities for automation and digital transformation.
Support budgeting, resource planning, and risk management activities.