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Role Purpose

The role holder will assist with administrative duties in a business support team or area. They will ensure that problems and queries are resolved in a timely and efficient manner. The role holder will have a good working knowledge of the area that they work in and the tools and processes used in their daily work.

Key Accountabilities

• Support. Provides support for a business area or team.
• Analysis and diagnosing problems or issues. Resolves basic problems and issues to a satisfactory outcome and escalates more complex queries and requests.
• Working for others. Liaises with own business area or team and may have some contact outside of direct working area.
• Planning, organizing and monitoring work. Able to prioritize own tasks to achieve targets and deadlines.
• Storing and reporting information. Maintains accurate data relevant to the job and is able to produce basic reports as required.
• Communication. Clear and accurate written and oral communication.
• Standards. Operates processes, standards and practices for the business area or team.
• Personal Development. Takes the initiative to extend own knowledge in order contribute to the team and develop.

Requirements:

Good to have translation experience in JP-EN and EN-JP. Able to create Standard Operating Procedures with minimal supervision. Proficiency required with Microsoft Office products such as MS Excel, power point and word. Exceptional written and verbal communication skills in Japanese & English. Japanese language certification required N2/N3. Good to have N1 certificate.