Business Operations Director, Europe Wayfinders Consulting

Location: UK and Benelux

Are you passionate about building the operational foundations that enable a new AI-powered consulting business to scale? Do you have a vision for a new consulting model built on AI where you can bring strong operations expertise, combined with the ability to use data, AI and automation to simplify processes and improve decision-making? Are you comfortable working across countries, functions and senior stakeholders in a fast-evolving environment?

If the answer is yes, we have an exciting opportunity for you to help shape the next chapter of Fujitsu’s newly established advisory consulting brand in Europe – Europe Wayfinders.

Your role will involve:

As the Europe Wayfinders Business Operations Director, you will be at the centre of Wayfinders’ growth journey, translating strategic priorities into consistent, efficient and scalable business operations. You will establish and continually improve the operating rhythm, processes, and procedures needed to effectively run Wayfinders consulting business, exploiting opportunities to standardise across multiple countries and consulting practices.

You will act as a trusted partner to the Europe Wayfinders Co-Heads, Partners and functional stakeholders, ensuring alignment between strategic objectives and day-to-day operations across Wayfinders practices.

A key part of the role will be to identify and apply AI, automation and digital tools to evolve existing business processes, reduce manual activity, improve data quality and create a more effective colleague experience. Drawing on consulting industry best practice, you will also play a central role in continuously evolving and maturing the Wayfinders operating model across Europe.

The role requires a pragmatic, hands-on leader who can navigate organisational complexity, diverse country processes and multiple stakeholder groups to translate strategic intent into execution.

You will be responsible for:

Operational execution

• Manage the establishment, implementation and enhancement of new AI-powered business operating policies, processes and procedures across Europe Wayfinders, exploiting opportunities to standardise across the practices where possible.
• Identify and prioritise opportunities to use AI, automation and workflow tools to simplify operations, reduce manual activity and accelerate decision making.
• Ensure corporate platforms and tools are used effectively and, where appropriate, adapted to meet Wayfinders’ operational needs.
• Lead cross-country operational initiatives to improve efficiency, scalability, and profitability.

Business planning and performance

• Structure and coordinate core planning cycles, including quarterly forecasting and annual and medium-term planning, as required by the business.
• Coordinate monthly business reporting processes, ensuring consistent tracking of KPIs and alignment to performance measures set by the Wayfinders CoE.
• Drive continuous improvement and efficiency gains across Wayfinder practices through data-driven insights and benchmarking.
• Partner with Finance to strengthen visibility of revenue, margin and the commercial performance of consulting engagements.

Sales operations and discipline  

• Maintain clear standards for recording, tracking and reporting consulting opportunities, ensuring reliable visibility of the Europe Wayfinders pipeline.
• Partner with Sales Ops to provide actionable insight into pipeline coverage, trends and conversion.
• Develop and maintain proportionate sales assurance standards, aligned with existing corporate processes.
• Collaborate with Partners and local teams to embed strong operational ownership and disciplined use of sales processes and tools.

Resource and demand management

• Partnering with country and practice stakeholders to mature resource management processes and accountabilities as Wayfinders scales, enabling a forward-looking view of resource and capability requirements.
• Enable effective deployment across country practices, balancing client needs, utilisation rates and consultant development. 
• Embed good practices in time recording, resource requests, assignment management and pan-European allocation. 
• Produce accurate utilisation and capacity insight from relevant time, revenue, cost and workforce data. 

Delivery assurance, risk and compliance

• Establish proportionate project and delivery assurance standards in alignment with the Wayfinders CoE and maintain appropriate oversight across Wayfinders practices.
• Monitor and mitigate operational risks through proactive controls and governance.
• Ensure operational compliance with internal processes, relevant regulations and industry best practices.

Your transferable skills and experience:

• Significant experience in consulting business operations or practice management within consulting, professional services or technology advisory.
• Strong entrepreneurial mindset to be part of building something new
• Demonstrable experience using AI, automation and digital tools to streamline operational processes and deliver measurable improvements in efficiency.
• Ability to lead complex cross-functional initiatives, establish accountability and influence senior stakeholders.
• Strong analytical skills, with an ability to use data to drive decision making, measure success and translate insights into action.
• Experience with relevant enterprise systems such as CRM, ERP, time recording, resource management and reporting platforms, ideally in a consulting context.
• A pragmatic, improvement-focused mindset, combining strategic thinking with hands-on execution. 
• Strong verbal and written communication skills, with experience working across European countries and cultures; fluent English is required.

Recruitment process

The recruitment process consists of 2-3 stages.

About Fujitsu

Since being founded in Japan in 1935, we have continued to demonstrate our technological prowess and persistent pursuit of innovation. As a world-leading digital transformation partner, our business structure is aligned with the modern digital world. Fujitsu’s purpose is to make the world more sustainable by building trust in society through innovation.

We are people centric: Our hybrid work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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