This job posting is for a new opportunity to support our continued growth

The Team Lead is responsible for all end user compute service deliverables. This position is also responsible for creating a productive and safe environment for the team. H.R. responsibilities include, but are not limited to coaching, mentoring, performance evaluation and management, and career discussions with staff. This position is customer facing and is responsible for managing day to day business activities, including escalations and meeting participations with internal and client representatives. Team Lead should possess a strong technical background and develop an in-depth knowledge of work instructions and processes required to deliver services. Able to quickly adapt to changing priorities and absorb new technologies and solutions in a timely manner.
POSITION DUTIES AND RESPONSIBILITIES 
Provide Level 2 leadership to staff and assists clients with technical support for supported desktops, laptops, and peripherals as required. This includes the following activities: 
•  Foster a safe and productive team environment 
•  Participate in staff performance and evaluation 
•  Participate in recruitment activities (e.g. resume review, interviews, etc.) 
•  Create/revise support documentation and knowledge base articles 
•  Ensure staff have the required training for current and emerging supported technologies 
•  Take responsibility as the escalation point for issues related to DMS team 
•  Ability to work on call after hours as required 
•  Able to communicate technical information to both technical and non-technical personnel 
•  Analyzes problem trends and develops ideas to achieve problem resolution 
•  Assess day-to-day activities to minimize customer down-time and ensure customer satisfaction.
•  Consult with other support groups to ensure deliverables are met 
•  Explore for opportunities to streamline existing processes 
•  Oversee and guide queue managers to ensure all queues are monitored and managed effectively 
•  Proactively provide continuous process improvement feedback and update standard operating procedures to improve operational efficiency 
•  Assist team members with technical problems 
•  Providing status updates to management, client, project team members and end-users. 
•  Participate in leadership roles in related operational and IT projects and initiatives 
•  Escalate issues beyond scope of authority or knowledge to management quickly 
•  Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures 
•  Assign resources to projects as required.
•   Consult with other support groups to ensure deliverables are met 
•  Explore for opportunities to streamline existing processes 
•  Oversee and guide queue managers to ensure all queues are monitored and managed effectively 
•  Proactively provide continuous process improvement feedback and update standard operating procedures to improve operational efficiency 
•  Assist team members with technical problems 
•  Providing status updates to management, client, project team members and end-users. 
•  Participate in leadership roles in related operational and IT projects and initiatives 
•  Escalate issues beyond scope of authority or knowledge to management quickly 
•  Uses skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures 
•  Assign resources to projects as required 
SKILLS: 
•  Soft skills, this role demands a strong interpersonal skill when dealing with clients (end-users and management staff) 
•  Strong communication skills 
•  Excellent customer service skills 

Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. ​ It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $74,726.40 to $93,408.00 CAD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.

As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, RRSP, and other benefits.

While our experienced team is responsible for selecting and interviewing candidates, Fujitsu may use Artificial Intelligence (AI) tools to support the shortlisting, screening, or preliminary evaluation of applications