At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Role Overview

The Senior SAP SuccessFactors Learning (LMS) Consultant is responsible for delivering functional expertise, configuration, production support, troubleshooting, and continuous improvement across SAP SuccessFactors Learning.

The role works closely with HR, Learning & Development, HRIS, IT, business stakeholders, and technical teams to ensure that the SuccessFactors Learning platform effectively supports organizational learning, compliance, certification, and employee development requirements.

Key Responsibilities

1. SAP SuccessFactors Learning Functional Expertise

• Provide senior-level functional expertise across SAP SuccessFactors Learning.
• Configure and maintain the Learning Management System according to business requirements.
• Support the complete learning lifecycle from course creation through completion and reporting.
• Configure and maintain:
• Learning Items
• Courses
• Programs
• Curricula
• Scheduled Offerings
• Classes and sessions
• Instructors
• Resources
• Assignment Profiles
• Learning Plans
• Certifications
• Retraining requirements
• Notifications
• Approval workflows
• Ensure LMS configuration follows SAP best practices and customer standards.

2. Managed Services & Production Support

• Provide L2/L3 support for SAP SuccessFactors Learning.
• Manage incidents, service requests, problems, and minor enhancements.
• Investigate and resolve complex production issues.
• Perform root-cause analysis and identify permanent solutions.
• Ensure resolution of issues within agreed SLA/OLA timelines.
• Monitor recurring incidents and proactively identify potential problems.
• Maintain detailed documentation of issues, resolutions, and known errors.
• Act as an escalation point for complex LMS issues.

3. Assignment Profiles & Learning Automation

• Design, configure, and maintain Assignment Profiles.
• Automate learning assignments based on:
• Job role
• Department
• Location
• Organization
• Employee attributes
• User groups
• Troubleshoot incorrect, missing, or duplicate learning assignments.
• Configure recurring and retraining requirements.
• Support mass assignment and learning administration activities.
• Validate employee data and its impact on automated learning assignments.

4. Learning Content Management

• Support the administration and delivery of online learning content.
• Troubleshoot SCORM/AICC content issues.
• Investigate problems relating to:
• Content launch
• Completion status
• Scores
• Progress tracking
• Learning history
• Coordinate with external content providers where required.
• Support content updates, testing, and deployment.
• Assist with content migration and validation activities.

Required Experience

Essential

• 5+ years of SAP SuccessFactors experience, with significant hands-on experience in SuccessFactors Learning.
• Strong experience in SAP SuccessFactors LMS configuration and administration.
• Experience supporting SuccessFactors Learning in a production/Managed Services environment.
• Strong knowledge of:
• Learning Items
• Curricula
• Programs
• Assignment Profiles
• Scheduled Offerings
• Learning History
• Certifications
• Notifications
• Learning reports
• Security and permissions
• Experience troubleshooting complex LMS issues.
• Strong understanding of LMS business processes.
• Experience with Incident, Problem, Change, and Request Management.
• Experience working within SLA-driven support environments.

Desirable

• SAP SuccessFactors Learning certification.
• Experience with Employee Central integration.
• ITIL certification or practical ITIL experience.
• Experience supporting global/multi-country SuccessFactors environments.