Fujitsu Canada is seeking a full-time, permanent Business Analyst to support enterprise-scale Knowledge Management (KM) modernization projects. This role focuses on stakeholder engagement, bilingual communication, structured content analysis, and agile delivery within hybrid environments. 

Responsibilities 

• Develop and document statements of requirements for considered alternatives. 

• Perform business analyses of functional requirements to identify information, procedures, and decision flows. 

• Evaluate existing procedures and methods, identifying and documenting items such as database content, structure, and application subsystems. 

• Define and document interfaces of manual to automated operations within application subsystems, to external systems, and between new and existing systems. 

• Establish acceptance test criteria. 

• Support and use the selected departmental methodologies. 

• Collaborate with stakeholders to define and document KM Initiative objectives, roles, and deliverables. 

• Prepare plans, charts, tables, and diagrams to assist in analyzing or displaying problems. 

• Participate in stakeholder meetings and report progress throughout the KM lifecycle. 

Mandatory Skills 

• Experience with SharePoint Online: configuring, customizing, and administering large document repositories. 

• Proficiency in Microsoft 365 Ecosystem & Copilot Integration, including workflow automation and plugin management. 

• Experience authoring and managing content using DITA XML and structured documentation practices. 

• Familiarity with XML/XSLT transformations and metadata strategies. 

• Strong understanding of Agile/Scrum methodologies and product management practices. 

• Demonstrated expertise in Knowledge Management, including taxonomy development and content lifecycle management. 

• Bilingual proficiency (English/French) for stakeholder engagement and documentation. 

• Strong communication skills for translating technical concepts and facilitating stakeholder engagement. 

• Experience conducting change impact assessments and readiness evaluations. 

• Familiarity with Canadian government KM systems and accessibility standards. 

Nice to Have Skills 

• Experience with AI/ML/NLP tools for semantic search, content rewriting, and contradiction detection. 

• Familiarity with Azure Cognitive Services and integration with KM platforms. 

• Exposure to document-as-code principles and automated publishing workflows. 

• Experience with Power BI or Tableau for post-migration analytics. 

• Knowledge of compliance frameworks such as ISO 27001 or ITIL. 

• Experience with multilingual datasets and merging bilingual content into unified knowledge articles. 

• Familiarity with conversational AI platforms like Copilot Studio. 

General Requirements 

• Must reside in the Gatineau area in Quebec. 

• Hybrid work arrangement — onsite at least three days per week, with additional days as needed. 

• Strong organizational and time management skills. 

• Commitment to quality and attention to detail. 

• Ability to work independently and collaboratively. 

• Willingness to learn new tools and technologies. 

• Eligibility for Reliability Security status; minimum five years’ residency in Canada. 

• Experience working in a multicultural or multilingual environment. 

• Familiarity with agile or other modern project management methodologies. 

• Previous experience in a remote or hybrid work setting.