At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Full-time shift working on rota basis.
Your role
We are looking for a self-sufficient 1st Line Network Engineer to ensure our customers services run smoothly. You will be competent when working under pressure and have a degree of autonomy when dealing with unexpected problems, more complex escalations and will help to maintain the availability of the IT services delivered to end users. You can also deliver low to medium complexity work packages as part of customer implementation projects.
The Operations Centre currently manage services for multiple customers providing support for numerous technologies. The engineering shift teams are made up of high performing individuals who are both friendly and customer focused.
Your experience
• Experience in supporting end users with technical queries relating to several products/systems (e.g. Networks, Microsoft products, operating systems).
• Understanding of the customers’ environment and service delivery requirements to enable the delivery of the service.
• Ability to follow established processes/systems. Documenting actions taken to resolve enquiries.
• You take ownership for listening to and understanding the customer’s problem.
• Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/Service Level Agreements.
• Accountability for learning about current products/systems to build own technical knowledge to support business requirements.
#Europe_Priority
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.