About the role

As a Senior Systems Engineer - Security, you will deliver implementation of security solutions to our customers. You will work with project managers and other engineers to ensure the timely, on-budget deployment of solutions which attain a high customer satisfaction score.

Key responsibilities:

• Develops an understanding of customers’ environments and service delivery requirements to enable the delivery of the service.
• Identifies project delivery risks and mitigations for proposed solutions and approaches.
• Implements security related projects either on-premises, in a cloud platform or as a managed service.
• Troubleshoots and diagnose security related incidents, performing maintenance line with agreed SLA and implementation of a range of IT solutions, from moderately to complex in accordance with international best practices.
• Provides onsite and remote troubleshooting and diagnostic services to bring customer problems to resolution.
• Takes ownership for listening to and understanding customers’ problems. Escalates and/or gains support where necessary to resolve the problem. Uses relevant information to diagnose and to resolve or enable resolution in a timely manner.
• Provides technical advice to colleagues and customers.
• Prepares and manages documentation of IT solutions and changes to existing IT solutions including writing technical and incident reports.
• Follows established processes/systems and recommends improvements to these as appropriate to resolve routine customer enquiries. Documents actions taken to resolve enquiries.

• Escalates issues as necessary to deliver required service level and meet or exceed customer expectations/SLA. Monitors performance through statistical reporting and analysis.
• Is a key team member, demonstrating personal leadership and initiative resolving issues.
• Takes initiative to drive own technical and professional development by pursuing applicable training and certification.
• Maintain current knowledge of industry available diagnostic systems, tools and equipment. Possesses a solid diagnostic approach that solves customer problems with little to no assistance.
• May be required to assist lower-level colleagues in completing objectives.

Key experience and qualifications

• Bachelor’s Degree in Computer Science or Information Technology
• Minimum of 5 years’ experience in an IT Security position
• Strong networking background is a must achieving at least Cisco CCNP or equivalent.
• Industry standard certification at a professional level (e.g. Ethical Hacking (CEH), CompTIA Security +, ISC2 CCSP)
• Expert knowledge in a widely used vendor technology (e.g. Checkpoint CCSE, Fortinet NSE4, Juniper  JNCIP-SEC)

Key attributes

• Strong troubleshooting, reasoning and problem-solving skills
• Organizational skills and the ability to work autonomously with attention to processes
• Ability and willingness to think outside of the box to find creative and innovative solutions to reduce costs with a minimal impact on reliability
• Strong analytical skills with the ability to easily identify issues
• Ability to work independently with a high level of attention to detail and quality
• Excellent time management with strong planning and organization skills
• Excellent interpersonal and communication skills with peers, management and clients
• Expresses technical concepts precisely and professionally in both verbal and written reports with the effective use of various desktop productivity tools
• Ability to effectively collaborate in engaging with clients, colleagues, senior management, vendors and other various stakeholders
• Shows initiative and demonstrates commitment to self-development