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Job Role: Technical Consultant

Shift: UK Shift (12:30 pm-9:30 pm)

Work Mode: Hybrid

Relevant Exp: 5+ yrs

Job Description:

Dynamics 365 CRM Consultant

Role Summary

Looking for 5+ years experienced Dynamics 365 CRM Consultant with strong hands‑on expertise in Sales and Customer Service modules and good knowledge of Power Apps / Power Platform to design, implement, and support CRM solutions.

Key Responsibilities

• Implement and customize Dynamics 365 Sales & Customer Service
• Configure entities, forms, views, dashboards, BPFs, and security roles
• Work on case management, SLAs, queues, and sales processes
• Develop Power Apps (model‑driven/canvas) and Power Automate flows
• Gather business requirements and translate them into CRM solutions
• Support integrations with Outlook, Teams, SharePoint, and third‑party systems
• Provide UAT, go‑live, and post‑go‑live support

Required Skills

• 5+ years of Dynamics 365 CRM (CE) experience
• Strong knowledge of Sales & Customer Service modules
• Hands‑on experience with Power Apps, Power Automate, Dataverse
• Good understanding of CRM security and data model
• Strong communication and stakeholder management skills

Nice to Have

• Multi‑country CRM implementation experience
• Power BI or Azure integration exposure
• Microsoft Dynamics certifications

Soft Skills

• Strong communication and stakeholder management skills
• Ability to work independently and lead solution discussions
• Problem‑solving mindset with attention to detail
• Experience working in Agile delivery models