At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Title: Senior Technical Consultant

Work Mode: Hybrid

Relevant Exp: 5+

Shift Timing: 2 PM- 11PM

Job Description:

• This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. 
• Candidates will be experienced in leading ServiceNow engagements end to end,
• In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
  •  Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives.
  •  Work closely with a team of architects, SMEs, process consultants in end to end implementations
  •  Configure and build integrations with SCCM, SCOM, etc.
  •  Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM.
  •  Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc.
  •  Define business problems/opportunities with constraints, goals, budgets and timelines.
  •  Communicate technical problems and solutions to both technical and non-technical audiences.
  •  Ability to convey complex technical concepts in understandable business terms
  Consults with business analyst/project manager to develop appropriate technical solutions.
  •  Document and gain acceptance / approvals of selected final solutions.
  •  Execute technical solutions in capacity as a Sr. consultant.
  •  Contribute to the development of Fujitsu IP solutions in ServiceNow.
  •  Coach and advise other Developers.
  
  Skills and Experience Requirements:
  •  Bachelor's degree with at least 5 years of ServiceNow design and development experience
  •  Development experience on the ServiceNow platform including customization of applications such as ITOM, Discovery and Service Mapping.
  •  Experience developing ServiceNow solutions and technical design documents from business requirements.
  •  Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.
  •  Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
  •  Experience developing, implementing, and maintaining large-scale applications and systems.
  •  At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
  •  Must have strong requirements gathering experience.
  •  Programming expertise in Java, JavaScript or other functional programming languages
  •  Demonstrated understanding of ITIL practices
  •  Excellent written and oral communication skills.
  Skills and Certifications
  •  ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines
  •  ITIL v3 certification
  •  Excellent analytical and problem-solving skills
  •  Excellent verbal and written communication skills
  •  Strong presentation development and Customer Presentation skills
  •  Successful teamwork experience & demonstrated leadership abilities.