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• Job Role: Associate Technical Consultant
• Shift: 2pm to 11pm
• Work Mode: Hybrid
• Relevant Exp: 3+ yrs

Role and Accountabilities: 

This will suit an experienced ServiceNow professional with a successful recent track record. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.

Candidates will be experienced in leading testing and training of ServiceNow end-to-end engagements.

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

•            Validate the ServiceNow application functionality built by the developer(s) and the system administrator(s) prior to promoting configuration into production.

•            Develop, maintain, and execute quality test plans, and test cases for various testing activities. (Unit, functional, integration, system, regression, and performance testing).

•            Develop test cases utilizing ServiceNow Automated Test Framework (ATF).

•            Responsible for the execution of quality testing activities to support ServiceNow projects, enhancements, and defects with close interaction with the ServiceNow platform team

•            Manage the defect’s identified during testing interacting with the ServiceNow platform team on the validation of the fixes made.

•            Provide quality testing effort estimates to project managers and scrum masters.

•            Interface with customers in providing guidance during user acceptance testing, including test case execution and documentation

•            Prior hands-on experience testing and training ITOM components is a plus

•            Coordinates UAT Testing with the clients

•            Keeps a repository of all test cases and test artifacts

•            Ensures that the defined QA processes meet auditing requirements

•            Continuously evaluates testing processes to identify areas of improvement

Skills and Experience Requirements:

•            Bachelor's degree with at least 3 years of ServiceNow training and QA experience

•            Training and testing experience on platform capabilities and offerings including CSM and ITOM.

•            Experience with ServiceNow ATF is a plus.

•            Experience working within different automated testing frameworks, Java JUnit, Selenium, TestNG and other open-sources is a plus

•            Experience with the agile methodology for software development teams

Skills and Certifications

•            Certification in the testing and training space

•            ServiceNow ATF Mico-certification is a plus

•            Excellent analytical and problem-solving skills

•            Excellent verbal and written communication skills

•            Successful teamwork experience & demonstrated leadership abilities