At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Role: Technical Consultant

Shift: India Shift (08:00 am to 05:00 pm)

Work Mode: Hybrid

Relevant Exp: 5+ yrs

Job Description:

We are looking for a ServiceNow ITSM and Integration Specialist to identify, design and deliver larger or more complex architectures, strategies and specific solutions through the ServiceNow platform. The role holder will

• In-depth knowledge of the ServiceNow Platform, technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.
• Hands on ITSM process implementation experience on ITSM modules: Incident Management, Problem Management, Change Management, Knowledge Management, etc.
• Hands on Integration implementation experience and In-depth knowledge of designing, developing complex solution of integration of ServiceNow with external tools (e.g., SalesForce, SCOM , MuleSoft, SnapLogic, Perspectium etc.) And ServiceNow to ServiceNow Integration as per Business needs.
• In-depth knowledge of Inbound and Outbound Integrations and concepts Rest and Soap services.
• Hands on implementation experience on Bi-directional Integrations custom integration.
• Hands on experience on implementation of Custom Rest and Soap services.
• Identification & design of ServiceNow integration requirements, including
• ServiceNow Mid-tier setup
• Event Management integration
• Service Mapping & Discovery integration (CMDB)

Skill Requirements:

• Develop and configure ServiceNow ITSM application, Service Portal in accordance with customer requirements and best practices.
• Collaborate with business stakeholders to gather and analyze requirements and translate them into technical specifications and solutions.
• Develop UI forms, UI Actions, notifications, workflows, Transform Maps, and Flows via Flow Designer.
• Create JavaScript server/client code and components: Script Includes, Business Rules, Client Scripts, ACLs, etc.
• Create, modify, and publish service catalog and Record producers.
• Suggest and implement proposals for process improvements within projects, once agreed.
• Provide technical documentation on modules / products, following company standards on customer projects.
• Maintain high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, HTML.
• Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.
• Advise, mentor, and provide hands-on assistance to other team members regarding the technical solution design and execution.
• Develop and document best practice approaches and reusable assets for the deployment team.
• Create and design user stories as well as assess solution built by developers and Support and Perform system testing and systems integration testing.
• Support user acceptance testing
• Support go-live and early life/warranty support periods.
• Stay up to date with the latest ServiceNow features and functionalities and make recommendations for improvement