At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Job Title: ServiceNow - ITOM Technical Consultant - 3442

Shift Timing: 2:00 PM-11:00 PM

Locations: Pune, Bangalore, Chennai, Noida, Hyderabad

Role and Accountabilities:

This will suit an experienced ServiceNow professional with a successful recent track record of implementing ServiceNow solutions specifically ITOM. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization. 

• Candidates will be experienced in leading ServiceNow engagements end to end.
• In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
• Providing hands-on ServiceNow related design and development expertise, supporting a range ServiceNow based consulting initiatives.
• Work closely with a team of architects, SMEs, process consultants in end to end implementations
• Configure and build integrations with SCCM, SCOM, etc.
• Configure and develop enhancements on the ServiceNow platform to meet business needs for modules - ITSM and ITOM.
• Set up ITOM Discovery, schedules, configure CMDB health dashboard, health metrics, etc.
• Define business problems/opportunities with constraints, goals, budgets and timelines.
• Communicate technical problems and solutions to both technical and non-technical audiences.
• Ability to convey complex technical concepts in understandable business terms
• Consults with business analyst/project manager to develop appropriate technical solutions.
• Document and gain acceptance / approvals of selected final solutions.
• Execute technical solutions in capacity as a Sr. consultant.
• Contribute to the development of Fujitsu IP solutions in ServiceNow.
• Coach and advise other Developers.
  
  

Qualifications

Skills and Experience Requirements:

• Bachelor's degree with at least 5 years of ServiceNow design and development experience.
• Development experience on the ServiceNow platform including customization of applications such as ITOM, Discovery and Service Mapping.
• Experience developing ServiceNow solutions and technical design documents from business requirements.
• Experience configuring ServiceNow Discovery and Service Mapping including set-up of MID servers.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API).
• Experience developing, implementing, and maintaining large-scale applications and systems.
• At least two full lifecycle ServiceNow implementations in the role of a lead consultant.
• Must have strong requirements gathering experience.
• Programming expertise in Java, JavaScript or other functional programming languages.
• Demonstrated understanding of ITIL practices.
• Excellent written and oral communication skills.
  
  

Skills and Certifications

• ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is must and preferred in ITSM and ITOM Product lines
  ITIL v3 certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills
• Successful teamwork experience & demonstrated leadership abilities