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Job Role: Technical Consultant

Shift: 2-11 pm

Work Mode: Hybrid

Relevant Exp: 5+ years ServiceNow ITSM and 3+ Years in HRSD Module

Description:

The candidate will play the role of a ServiceNow Developer on the ServiceNow Platform Team within the organization. This position requires the candidate to be an expert in ServiceNow design and development principles that enables them to collaborate within a team. The candidate should be able to receive requirements, suggest solutions, and develop using ServiceNow best practices. The candidate will join an existing team to continue the expansion of ServiceNow throughout the Schneider Landscape. The candidate will primarily focus on the following ServiceNow Modules: HRSD, HR Enterprise Lifecycle Management, and ESC Service Portal. 

Responsibilities:
•    Receive, Document, and Develop requirements for the HR Lifecycle event & HR Transitions project
•    Working on HR related Performance Analytics Dashboards.
•    Follow architecture governance structures, methodologies, and compliance activities to maintain regulatory compliance with enterprise ServiceNow standards
•    Provide technical guidance, perform peer code reviews, and ensure software development best-practices are used to develop and fulfill requirements
•    Take part in scrum development activities for complex requirements & project activities
•    Take part in issue resolution within ServiceNow Modules used at Schneider Electric
•    Create/maintain API & data integration processes between ServiceNow and other services
•    Work with Enterprise Service Bus (ESB) and Integration Platform as a Service (iPaaS) technologies in conjunction with ServiceNow
•    Collaborate with ServiceNow Support concerning issues and other technical aspects of the ServiceNow platform

 Knowledge and Skill Requirements:
•    Proven experience in understanding & capturing business requirements, streamlining complex business / IT processes, and help manage / deploy ServiceNow capabilities / features in an agile manner
•    Knowledge in Performance Analytics module is a must – Ideally with HR Module.
•    Good leadership skills coupled with exceptional judgment and tact.
•    Understanding of the ServiceNow best practices for development & configuration 
•    Ability to translate requirements into an enterprise solution, break it down in User Stories with a clear deployment roadmap
•    Excellent knowledge and experience developing in JavaScript and on the ServiceNow Platform
•    Strong analytical skills capable of assessing complex business requirements from real world scenarios and the ability to translate them into actionable target requirements
•    Deep technical proficiency while the ability to keeping an eye on the bigger picture and future management of the ServiceNow Platform
•    Ability to identify, prioritize, & weigh different development options, while balancing business, cost, and technology priorities
•    Contributing to and driving global technology standard proposals and filing exceptions as required
•    Excellent knowledge of infrastructure technologies, architectures, standards & processes, and a good understanding of infrastructure engineering processes
•    Strong verbal and written communication skills
•    Ability to manage multiple tasks in a fast-paced environment
•    Good relationship building, facilitation & influencing skills, and experience of leveraging these on business leadership contexts
•    Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
•    Working on Agile / Scrum development process

Education & Work Experience:
•    Bachelor's Degree in Computer Science or equivalent
•    Experience within different modules within ServiceNow; ie  ITSM, HRSD, CMDB,& EC Portal Development
•    5+ years of hands-on development experience on ServiceNow platform overall
•    2+ years of hands-on development & configuration on the ServiceNow Service Portal
•    Should have worked on at least 1 end to end implementation of a ServiceNow module

Certifications:
•    Certified ServiceNow Administrator
•    ServiceNow Developer Certified (preferred)