At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

CSM | FSM | PRM

ServiceNow Developer  

Following rapid expansion of new name clients into the Fujitsu SaaS ServiceNow practice, we are seeking a ServiceNow Developer that has solid and progressive consulting experience and a proven record of successful ServiceNow engagements.


What we offer:

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
• Unrivalled investment and training in you and your career
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration
• Competitive salary and generous benefits 
• A very flexible and creative environment for everyone.

Role and Accountabilities:

We are looking for a skilled ServiceNow Developer to join our team to design, develop, and implement solutions on the ServiceNow platform. The ideal candidate will have hands-on experience in custom application development, ServiceNow integrations, Workspaces and portal configurations, and ServiceNow modules including Customer Service Management (CSM), Field Service Management (FSM), and Partner Relationship Management (PRM). You will be responsible for delivering high-quality solutions that enhance business processes and improve the overall user experience.

Candidates will be experienced in leading ServiceNow engagements end to end, 
In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

1.   Design, develop, and implement custom ServiceNow applications based on business needs.
2.  Build and maintain ServiceNow integrations with third-party systems using REST, SOAP, and other APIs.
3.  Develop and configure ServiceNow Workspaces and portals to deliver intuitive user experiences.
4. Implement and support ServiceNow modules such as CSM, FSM, and PRM.
5. Customize forms, workflows, client scripts, UI policies, and dashboards for various modules.
6. Collaborate with business analysts and stakeholders to gather and analyse requirements.
7. Perform unit testing, troubleshoot issues, and provide ongoing maintenance for applications and integrations.
8. Maintain technical documentation for all customizations, integrations, and configurations.
9. Follow ServiceNow best practices, coding standards, and ITIL guidelines.

10. Lead development using server-side and client-side scripting (Business Rules, Script Includes, Client Scripts, UI Policies)
11. Architect reusable components, sub flows, and integrations using Flow Designer and Integration Hub
12. Develop and maintain Scripted REST APIs and integrate ServiceNow with external systems using REST/SOAP, OAuth 2.0, and MID Server
13. Build modern user experiences using UI Builder, Workspaces, and the Now Experience Framework
14. Implement secure access using roles, ACLs, and application scoping.

10. Skills and Experience about experience with Agile and it’s ceremonies.  

Skills and Experience Requirements:

• Proven experience as a ServiceNow Developer with custom application development.
•  Strong expertise in ServiceNow Integration (REST, SOAP, LDAP, etc.).
• Hands-on experience in developing and configuring Workspaces and portals.
• Experience implementing and supporting CSM, FSM, and PRM modules.
• Strong knowledge of JavaScript, HTML, CSS, and AngularJS within ServiceNow.
• Familiarity with ITSM, ITOM, or HR Service Delivery modules is a plus.
•  Excellent problem-solving, analytical, and communication skills.
•  Ability to work effectively in an agile, collaborative environment.

• Strong analytical, communication, and client-facing skills
• Ability to work in agile and fast-paced environments.
• Excellent problem-solving and analytical skills.
• Excellent written and oral communication skills.

Skills and Certifications:

•  ServiceNow Certified Application Developer (CAD)
• ServiceNow Certified CSA.
• ServiceNow Certified Implementation Specialist (CSM, FSM, or PRM)
• ITIL v3 or v4 Foundation Certification
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and Customer Presentation skills.
• Successful teamwork experience & demonstrated leadership abilities.