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Job Title: SAP CRM Technical Consultant

Shift Timing: 5.30PM to 2.30AM

Locations: Pune, Bangalore, Chennai, Noida, Hyderabad

Job Description - Fujitsu SAP CRM Support Consultant 

As a Fujitsu SAP CRM Support Consultant, you will be responsible for providing professional level support of the SAP Customer Relationship Management Module in the areas of system operations, maintenance, timely incident and resolution management and SAP CRM enhancements which includes design, coding, testing, quality assurance and production support activities of the implemented software features.   

Minimum Experience and Knowledge Required: 

• University degree or equivalent recognized business operations experience 6-8 years of experience in SAP CRM Functional SAP CRM experience is required Knowledge of SAP ERP applications or object-oriented analysis, design, and integration 
• Knowledge of the basic CRM architecture, features and functions, and best practices  
• Experience configuring and enhancing the SAP CRM module Experience in requirements development and system design  

Tasks & Responsibilities:   

• Must have a strong demonstrated commitment to customer service and be committed to pro-active review of processes and procedures to continually enhance service quality, service delivery and support.  
• Apprise the business as an expert SAP CRM consultant in IT-supported processes and analyze the requirements given by business while suggesting appropriate solutions for realizing the SAP CRM process, developing requirements, and configuring the system to meet the needs of the business. 
• Design and implement SAP CRM Best Practice solutions appropriate to Customer requirements and standards. Can prepare specifications, estimates and solution documentation to support work completed Excellent interpersonal and organizational skills with ability to communicate effectively with both technical and non-technical customers.  
• Strong problem solving and analytical skills Work’s within a global support team with shared responsibilities, willing to work and support  24/7 working model.
• Global Second Level , Third Level Support and Project work  in SAP CRM. Ability to analyze and solve issues in existing code. 
• Develop features of high quality being reliable, fast and efficient 
• Writing Technical Specification Communicate and collaborate with SAP Application and SAP Backend development teams.
• Strong service orientation Solution-oriented and structured way of working Friendly,
• Excellent communication skills and team-oriented player Intercultural experience 
• Very good spoken and written English skills 

Technical know-how & experience:   

• Experience of working in at least 3 to 5 end-to-end SAP Implementation projects and support projects. 
• Very good understanding of SAP CRM 7.0 (Ehp1/2/3/4) and related architecture, Web UI concepts. Strong experience in SAP CRM Sales, Marketing, and Service modules. 
• Good knowledge and experience of working on integrated SAP End to End implementation, cross module process flows involving SAP modules like Order-To-Cash (SD), FI , CO, Procure-To-Pay, PLTP ,HR etc. SAP CRM ABAP , SAP CRM WEB UI , GenIL/BOL Programming, SAP CRM Middleware Setup and Troubleshooting. 
• Strong experience in UI Component workbench and GENIL/BOL programming Keen to develop and learn new skills and share knowledge with colleagues. 
• Ability to analyze and understand business requirement, understand the existing systems. 
• Very good understanding of SAP CRM One Order framework .
• Mapping the Business Process with SAP CRM , Configuring the SAP CRM system according to the customer requirement. 
• Work experience in SAP CRM Sales and Service Modules.  Should have fair understanding of CRM Technical and Functional objects (like hands-on working experience on Sales and Service Contracts, Sales and Service Orders and Confirmations, Installed bases, Warranties, Internal Orders, DMR, CMR, Equipment, Service level Agreements, Counters in Service). 
• Strong experience in Core SAP CRM ABAP with  BADI’s , BAPI’s ,User exit’s , Functions, RICEF ,Smart forms and ADOBE forms development. 
• SAP CRM middleware skills including middleware architecture, understanding in Integrating SAP CRM and Other ECC systems processes.
• Troubleshooting & Fixing of Queues and BDOC’s related to Master data and transactional data in SAP CRM. 
• Understanding and experience in SAP CRM base configurations like transaction type, status profiles, organization structures, business roles, Web UI customizing.  
• SAP CRM determination procedures. Events, Action Profiles, Organizational determination, and related CRM customizing and configurations. 
• Good Knowledge of Business partner creation and partner determination Procedures in SAP CRM . 
• Having working experience in SAP CRM pricing and knowledge of SAP Internet Pricing and Configurator (IPC)  Exposure to Application Enhancement Tool (AET).