Job Description: Software Quality Assurance (FJ10)

Role Summary
The FJ10 SQA will lead governance, audit, compliance and strategic quality initiatives, own the IRM tool and ADMS CL quality activities, and guide the SQA team. The role also supports onboarding Japan-based projects, which follow Japan-specific processes and methodologies.

Key Responsibilities

• Lead project and process compliance audits, and drive findings and corrective actions to closure.
• Own governance activities, including project oversight, review mechanisms and leadership reporting.
• Manage the IRM tool: ensure enterprise and function risks and opportunities are recorded, tracked and reviewed in monthly risk review meetings.
• Support ADMS CL quality activities, including onboarding critical projects under QPI and customer satisfaction management.
• Drive QMS refresh and process engineering, working with Function SPOCs and Function Heads on process and template updates.
• Lead strategic quality initiatives such as Kakushin, Six Sigma and ICES improvement, including CAPA for below-target areas.
• Prepare quality metrics, dashboards and compliance reports for senior leadership.
• Coordinate certification audits (ISO 9001, ISO 20000, ISO 27000, ISO 14001, CMMI) and engage with external auditors.
• Mentor and guide junior SQAs, and serve as an escalation point for project teams.

Experience

• 4-7 years in Software Quality Assurance, including audit and governance experience.

Technical Skills and Knowledge

• In-depth knowledge of CMMI SVC 1.3, ISO 9001, ISO 20000 and ISO 27000.
• Six Sigma Green Belt certification preferred.
• Strong understanding of project management processes and delivery governance.
• Proven experience conducting and facing quality audits, with sound command of process compliance concepts.
• Familiarity with risk management tools and processes.

Key Competencies

• Strong process documentation and presentation skills.
• Excellent written, verbal and non-verbal communication skills, with the ability to influence stakeholders.
• Strong analytical and problem-solving abilities.
• Self-driven and able to work independently, with ownership and accountability.
• Ability to mentor and guide team members.

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