At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Job Role: MS Dynamics 365 CRM Technical Consultant - 9322
Shift: UK Shift (2 pm-11 pm)
Work Mode: Hybrid
Total/Relevant Exp: 7+/ 5+ yrs
Job Description: Dynamics 365 CRM Consultant
Role Summary:
5 to 7 years of experience in Microsoft Dynamics 365 CE (CRM) – Sales, or Customer Service, hands on in C#, .NET, JavaScript, Plugins, Workflows, Power Platform (Power Apps, Power Automate)
Key Responsibilities
- Implement and customize Dynamics 365 Sales & Customer Service
- Configure entities, forms, views, dashboards, BPFs, and security roles
- Work on case management, SLAs, queues, and sales processes.
- Develop Power Apps (model‑driven/canvas) and Power Automate flows
- Gather business requirements and translate them into CRM solutions.
- Support integrations with Outlook, Teams, SharePoint, and third‑party systems
- Provide UAT, go‑live, and post‑go‑live support
Required Skills:
- 5+ years of Dynamics 365 CRM (CE) experience
- Strong knowledge of Sales & Customer Service modules
- Hands‑on experience with Power Apps, Power Automate, Dataverse.
- Good understanding of CRM security and data model.
- Strong communication and stakeholder management skills
Soft Skills:
- Strong communication and stakeholder management skills
- Ability to work independently and lead solution discussions
- Problem‑solving mindset with attention to detail.
- Experience working in Agile delivery models
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.