At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.
With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).
Role Purpose:
The Head of Network & Security Operations Center will be contributing for the transformation in our Global Centres, supporting large-scale adoption of automation, incorporating follow-the-sun, leveraging AI techniques, supporting a one-standard approach across countries, securing in parallel quality and competitiveness.
The Head of Network & Security Operations Center will be responsible for overseeing the NOC, SOC, CSIRT, CTI, TH, VM and ISM services delivery aspects. This includes ensuring that the delivery meets customer needs, resource planning, staffing needs, cost estimation, budget development and cost control, implementing strategies to improve service delivery, lead career development and succession management efforts to ensure employee retention, motivation and engagement.
Key Objectives:
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Co-design and implement global Network & Security Operations strategy.
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Oversee the planning, execution, and delivery of services within Network & Security Operations.
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Identify opportunities for business growth and market competitiveness specific to the regional market context.
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Monitor and analyze performance metrics to assess the effectiveness and efficiency of the delivery within Network & Security Operations.
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Establish and oversee management reporting, reviews, and change control processes.
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Drive continuous improvement and standardization across all sub-capabilities, aligning with expected outcomes such as standardization, effectiveness, efficiency, and roadmap realization.
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Work closely with other leads and teams to share best practices and ensure a consistent approach across all locations.
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Lead the transformation activities within their respective areas as part of the broader transformation initiatives.
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Manage high performing professionals who are able to work across all locations.
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Provide guidance and support to team members, fostering an environment of continuous learning and improvement and cultivating diversity and an inclusive workplace.
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Drive the adoption and utilization of Agile practices within the area. Actively support and enable Agile engagement/working between the Service Line, the Capability Line, Regions and other functions.
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Support creation and updates of career parthways to increase skills and knowledge.
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Ensure compliance with industry regulations, organizational and policies and able to incorporate ESG (Environmental, Social, and Governance) principles.
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Responsible for the P&L of Network & Security Operations activities in their location, demonstrating consistent delivery against budget, forecast and committed benefits.
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Participate in Pre-Sales process, cost model approvals.
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Continually monitor and analyze market trends to identify opportunities and challenges.
Qualifications:
- Experience: Several years (i.e. at least 10) in the IT industry, with a significant portion in a leadership or management role.
- Industry Knowledge: Deep understanding of the capability realated industry, including the latest trends, challenges, and opportunities.
- Certifications: preferred, but non-mandatory certifications, i.e. ITIL, PM
At Fujitsu, we are committed to an inclusive recruitment process that values the diverse backgrounds and experiences of all applicants. We believe that hiring people from a wide variety of backgrounds makes us stronger, not because it's the right thing to do, but because it allows us to draw on a wider range of perspectives and life experiences.