At Fujitsu, our purpose is to make the world more sustainable by building trust in society through innovation. Founded in Japan in 1935, Fujitsu has been a pioneer in technology and innovation for decades. Today, as a world-leading digital transformation partner, we are committed to transforming business and society in the digital age.

With approximately 130,000 employees across over 50 countries, Fujitsu offers a broad range of products, services, and solutions. We collaborate with our customers to co-create solutions that drive enterprise-wide digitalization while actively working to address social issues and contribute to the United Nations Sustainable Development Goals (SDGs).

Role Purpose:

The Cluster Delivery Head of Program & Project Services will be contributing for the transformation in our Global Delivery Unit into the Future Mode of Operation (FMO), that supports large-scale adoption of automation, incorporates follow-the-sun, leverages AI techniques, supports a one-standard approach across all GDCs, securing in parallel quality and competitiveness.

The Cluster Delivery Head of Program & Project Services will be responsible for overseeing all service delivery aspects within India, Philippines, Malaysia, and Japan. This includes ensuring that the delivery meets customer needs, resource planning, staffing needs, cost estimation, budget development and cost control, implementing strategies to improve service delivery, lead career development and succession management efforts to ensure employee retention, motivation and engagement.

Key Objectives:

● Co-design and implement global strategy within P&PS Cluster of P&PS Capability Line and in

alignment with the HIT&DWP Service Line strategy.

● Oversee the planning, execution, and delivery of services within P&PS cluster.

● Identify opportunities for business growth and market competitiveness specific to the regional

market context.

● Monitor and analyze performance metrics to assess the effectiveness and efficiency of the

delivery within India, Philippines, Malaysia, and Japan.

● Establish and oversee management reporting, reviews, and change control processes.

● Drive continuous improvement and standardization across all sub-capabilities, aligning with

expected outcomes such as standardization, effectiveness, efficiency, and roadmap realization.

● Work closely with other leads and teams to share best practices and ensure a consistent approach

across all locations.

● Lead the transformation activities within their respective areas as part of the broader Service Line

transformation initiatives.

● Manage high performing professionals who are able to work across all GDU locations.

● Provide guidance and support to team members, fostering an environment of continuous learning

and improvement and cultivating diversity and an inclusive workplace.

● Drive the adoption and utilization of Agile practices within the Service Line. Actively support and

enable Agile engagement/working between the Service Line, the Capability Line, Regions and

other GD functions.

● Support creation and updates of career parthways to increase skills and knowledge.

● Ensure compliance with industry regulations, organizational and GDU policies and able to

incorporate ESG (Environmental, Social, and Governance) principles.

● Responsible for the P&L of P&PS Cluster activities in their location, demonstrating consistent

delivery against budget, forecast and committed benefits.

● Participate in Pre-Sales process, cost model approvals.

● Continually monitor and analyze market trends to identify opportunities and challenges.

Qualifications:

● Experience: Several years (i.e. at least 10) in the IT industry, with a significant portion in a leadership or management role.

● Industry Knowledge: Deep understanding of the capability realated industry, including the latest trends, challenges, and opportunities.

● Certifications: preferred, but non-mandatory certifications, i.e. ITIL, PM

Delivery & P&PS Expertise

• Portfolio / program governance – Strong oversight of large project portfolios, ensuring alignment to business value
• Multi-project delivery leadership – Ability to balance capacity, demand, and competing priorities
• Risk & financial management – Ownership of delivery risks, budgets, margin control, and forecasting
• KPI-driven performance management – Experience with setting and driving project management delivery KPIs, SLAs, and project status reporting

Operational & Process Excellence

• Standardization & Project Management governance frameworks – Ability to enforce consistent practices across countries (Weekly Status Reports, Steerco's)
• Hybrid delivery expertise – Experience with traditional, agile, and hybrid project models
• Experience in global service-line or capability-led models (Nice to Have)
• Exposure to service transition / managed services environments
• Driving PMO maturity improvements or transformation programs

Technical & Tooling Awareness (nice-to-have but valuable)

• Familiarity with Project Management toolsets such as:
• Portfolio/Project tools (e.g., MS Project)
• Reporting tools (e.g., Power BI)
• Collaboration platforms (e.g., SharePoint)
• Agile tools (e.g., Jira)

Competencies:

● Leadership and Team Management: Proven ability to lead, motivate, and develop high-performing teams. Strong decision-making and problem-solving skills.

● Client Relationship Management: Experience in managing client relationships, understanding client needs, and delivering high-quality service.

● Strategic and Commercial Acumen: Ability to support and execute strategic plans for Capability Line growth, improve service delivery, increase client satisfaction, and manage GDC service line P&L, including budgeting, forecasting, and financial analysis.

● Operational Excellence: Knowledge of operational best practices in P&PS, including process improvement, quality management, and performance metrics.

● Financial Acumen: Understanding of financial management principles, including budgeting, forecasting, and financial analysis. Ability to manage the P&PS Cluster’s profitability.

● Communication and Collaboration: Excellent verbal and written communication skills, with the ability to effectively engage with clients, team members, senior management, and diverse stakeholders. Demonstrated ability to foster collaboration and teamwork across multiple locations and contexts.

● Change Management: Experience in managing change, including implementing new processes,systems, or strategies, and leading teams through change.

● Adaptability: Ability to adjust to rapidly changing environments while applying a problem-solving mindset to address people challenge.

● Global and Cultural Awareness: Experience working in a global environment, managing multicultural teams, or collaborating with international clients, demonstrating strong cultural intelligence.

● Availability: Willingness to travel and work across time zones, as required.