Job Title: Business Intelligence Support Analyst
Shift Timing: 8:00 PM -5:30 AM IST
Location: Pune, Bangalore, Chennai, Noida, Hyderabad
Notice Period:  max 30 days joiners

Job Summary:
We are seeking a skilled Business Intelligence Support Analyst to provide technical support and maintenance for applications built on Microsoft technologies. The ideal candidate will have hands-on experience with Microsoft SQL Server, SSRS, SSAS and SSIS. This role involves troubleshooting, performance optimization, and collaborating with development teams to ensure seamless application functionality.

Key Responsibilities:
•    Application Support & Maintenance:
o    Provide Level 2/3 support for business-critical applications, ensuring minimal downtime.
o    Diagnose, troubleshoot, and resolve application issues promptly.
o    Monitor application performance and implement fixes or enhancements as needed.
•    Integration & Development Support:
o    Support Business Intelligence application integrations and manage message flows, orchestrations, and pipelines.
o    Assist in maintaining and enhancing Business Intelligence applications using SQL Server (2019), SSRS (2016, 2019), SSAS (2016, 2019) and SSIS.
o    Collaborate with developers to deploy patches, updates, and new features.
•    Database & Reporting:
o    Manage and optimize SQL Server databases, including stored procedures and triggers.
o    Design and maintain SSRS/SSAS/SSIS reporting for business intelligence and operational needs.
•    Documentation & Compliance:
o    Maintain accurate documentation for application configurations, troubleshooting steps, and standard operating procedures.
o    Ensure compliance with security and governance standards.
•    Continuous Improvement:
o    Identify opportunities for AI, automation and process optimization.
o    Stay updated with emerging technologies and recommend improvements.

Required Skills & Qualifications:
•    Strong experience in Microsoft SQL Server development.
•    Strong experience in Business Intelligence development using Microsoft SSRS, SSAS and SSIS.
•    Experience with AI coding and automation tools.
•    Excellent problem-solving and communication skills.

Preferred Qualifications:
•    Experience with DevOps, CI/CD pipelines, and cloud deployments.
•    Knowledge of ITIL processes and service management best practices.
•    Exposure to performance tuning and security hardening for applications.

Education:
•    Bachelor’s degree in Computer Science, Information Technology, or related field.