We are looking for someone that is early on in their oil and gas production accounting career and looking to grow their knowledge by joining a team of five analysts that provide end user support of Petrinex across Western Canada. The position is on-site in downtown Calgary, Alberta.

The roles and responsibilities of the position include assisting Petrinex applications users with:

•    Step by step guidance for specific production accounting tasks related to the application
•    Providing initial diagnosis and assists in resolving incidents by using a knowledge base.
•    Correctly diagnosing and resolving pre-defined incident types.
•    Responding to emails in a timely manner.
•    Provide clients with contact numbers when required.
•    Providing clients with contact information for government ministries and industry.
•    Assisting clients to navigate through various government webpages.
•    Assisting in testing a monthly release of the application:

o    Create test cases.
o    Run and record results of test cases.
o    Incident Management:

    Uses incident management tool to document client interactions.
    Assign issues to 2nd level Subject Matter Experts.
    Use incident management tools to keep management abreast of trends or any issues that arise.
    Keeps clients updated of status of issues.

The successful candidate will require:

•    Registration in or completion of Canadian Association of Petroleum Production Accounting (CAPPA) certification.
•    Practical experience with Petrinex is desirable.  
•    Ability to work autonomously but also work with other team members.  
•    Strong communication skills.