The ASEAN&I Operational Excellence Head is responsible for leading the operational excellence, quality governance, delivery assurance, and risk management agenda across Fujitsu's ASEAN & India region. The role serves as the focal point for driving consistent delivery standards, strengthening governance frameworks, enhancing project and service quality, and fostering a culture of continuous improvement across all countries within the region.

The role is expected to bring substantial hands-on delivery experience and apply practical delivery judgement to challenge the substance of bids and delivery plans, identify risks early, and recommend actionable mitigations beyond process and compliance checks.

Key Responsibilities:

Regional Operational Excellence & Quality Leadership

• Serve as the ASEAN Quality Management Representative.
• Lead Operational Excellence initiatives across ASEAN, driving continuous improvement, governance, quality standards, and best practices.
• Partner with regional leadership to enhance business performance, customer satisfaction, and delivery excellence.
• Represent the region in global quality and assurance forums, contributing to process standardization and best practice sharing.

Business Assurance & Risk Management

• Implement regional quality and assurance programs aligned with corporate quality policies.
• Provide independent oversight on delivery risks across bids, projects, managed services, and transformation programs.
• Lead bid and project risk reviews, ensuring effective mitigation, governance, and delivery readiness.
• Support recovery and improvement plans for high-risk projects, customer escalations, and delivery challenges.
• Develop and maintain Business Assurance policies, processes, and governance frameworks.
  
  

Quality Management & Service Excellence

• Ensure compliance with quality management standards, governance requirements, and AI governance controls.
• Conduct delivery reviews, monitor performance metrics, and drive corrective actions to improve delivery outcomes and customer experience.
• Lead root cause analysis and continuous improvement initiatives.
  
  

Capability Development & Continuous Improvement

• Develop capability improvement roadmaps to strengthen operational effectiveness and delivery maturity.
• Promote industry best practices, automation, quality engineering, and service management excellence.
• Drive region-wide improvement programs focused on governance, service delivery, and customer outcomes.
  
  

Reporting & Governance

• Analyze operational, delivery, and quality performance data to identify risks and improvement opportunities.
• Prepare executive dashboards, reports, and insights for leadership decision-making.
• Track improvement initiatives to ensure measurable and sustainable business outcomes.
  
  

Training & Stakeholder Engagement

• Deliver training and coaching on quality, governance, risk management, and operational excellence.
• Mentor country teams and quality champions to build regional governance capabilities.
• Collaborate with Sales, Delivery, PMO, and corporate stakeholders to drive best practice adoption and knowledge sharing.

Qualifications & Experience:

Required Experience

• Bachelor's Degree in Information Technology, Computer Science, Engineering, Business Administration, or a related discipline.
• Minimum 10-15 years of experience within the IT services, system integration, managed services, or digital transformation industry.
• At least 10 years in a regional quality management, operational excellence, delivery assurance, PMO governance, or risk management leadership role.
• Demonstrated experience leading delivery risk assessments and managing complex project and service delivery governance.
• Proven ability to evaluate the substance of bids and delivery plans, identify delivery risks early, challenge delivery teams constructively, and recommend practical risk mitigation and improvement actions based on real-world delivery experience.
• Good understanding of ITIL Framework, Quality Assurance and Quality Engineering Practices
• Proven track record in driving operational improvements, quality initiatives, and organizational maturity programs across multiple countries.
• Experience working with senior executives, business leaders, and cross-functional stakeholders within a matrix organization.
• Preferred certifications include: PMP / PMI Certification / ITIL Foundation or higher

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